Shipping Policy
🚚 Shipping Policy
Processing Time
- All orders are processed within 1–4 business days.
- You’ll receive a shipping confirmation with tracking once your order has been dispatched.
Shipping Time
- Standard delivery takes 7–14 business days worldwide, depending on your location.
- Remote or rural areas may require additional time.
Shipping Locations
- Puratitan is proudly a US-based company, but we also ship from global warehouses to reduce wait times and ensure product availability worldwide.
Order Tracking
- Every order includes a tracking number for real-time updates.
- Please allow up to 2–3 business days for tracking to activate after your order ships.
Customs & Duties
- International customers may be responsible for local customs duties, taxes, or import fees.
Delays
Although most orders arrive on time, occasional delays may occur due to customs, shipping carriers, or peak seasons. We appreciate your patience.
🔄 Returns & Refunds
Your satisfaction matters to us. If you’re not fully happy with your purchase, we’ll work with you to make it right.
Return Eligibility
- Returns are accepted within 30 days of delivery.
- Items must be unused, undamaged, and in original packaging.
Refunds
- Once your return is received and inspected, we’ll issue a full refund to your original payment method.
- Please allow 5–7 business days for the refund to reflect in your account.
Exchanges
- If your product arrives damaged or defective, contact us within 7 days of delivery and we’ll send a free replacement or issue a refund, no questions asked.
Return Shipping
- Customers are responsible for return shipping costs unless the product is defective or an error occurred on our part.
📩 Contact Us
For any shipping or return inquiries, reach out to our support team at support@puratitan.com. We’re here to help!